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Michal Ngo
Technical Support
+420 773 379 767


David Hanusek

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Claim terms

1. Responsibility for defects and warranty

The purchaser is obliged to check product immediately upon receipt.If there is found a mechanical damage of product packaging, the buyer is obliged to check the condition of goods. If it is damaged, he has to prepare a record of the damage in the presence of the carrier.
Carrier is responsible for damage during shipment , all goods are insured. Based on the record of insurance event with carrier, there will be offered a discount or a new product to customer. By signing the packing slip, buyer agrees that good is not damaged due to transport. Later reclamation caused during the transport will be rejected. The warranty period for most products is prescribed by law for 24 months. For goods used (second-hand, overhauled) the warranty period is shortened to 12 months, unless stated otherwise. Warranty does not cover common wear and tear caused by use. The warranty period referred on our site is determined for end customers, not for the company (purchase at ID). In the case that delivered goods do not correspond with ordered goods, the customer has right of free exchange for the right one.If this approach is not possible, the buyer may request an appropriate discount of the price or withdraw from the contract. This does not apply if the buyer knew about the conflict before his order or he has caused it himself. Conflict with the contract, which will take effect within six months from the date of receipt of the goods is the same as the conflict of date of receipt.

In case that goods do not correspond with contract, the consumer is entitled to:

  • Replace or repair goods into conformity of contract for free
  • Proportionate reduction of the purchase price
  • Withdraw from the contract

2. Procedure of claim:

When you are filing the claim, observe the following chronological order please :

  • Fill out the form which you will find at the end of the article. Indicate the particular type of product, its serial number, sales receipt (number of the bill) and describe the problem. The code for the claim - enter any code that will be easy for you to remember.
  • Please send goods to: BULLET PROJECT Ltd., U Cihelny 230/3, Hlucin, ZIP 710 00, Czech Republic along with the generated form.
  • Goods have to be sent only in original packaging or transport packaging ! Otherwise we are not responsible for any mechanical damage during transport to an authorized repair service or to the seat of our Store front.

3. Unauthorized complaints

The unlawfulness of complaints has to be accompanied by a written statement of authorized service organization of that brand.



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