Hot line: +420 773 379 767
(Mon-Fri, 8:00-16:00)

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Technical support/ retail
Jan Kaleta
E-mail: kaleta@zbrane-vzduchovky.cz
ICQ: 198-086-472
Skype: ja.mal
Phone: +420 733 766 057

Technical support/ wholesale
Ing. Marek Děngl
E-mail: dengl@zbrane-vzduchovky.cz
ICQ: 299-532-572
Skype: tigr
Phone: +420 777 836 378

Shop adress

BULLET PROJECT s.r.o.
1. Máje 849, Bohumín
Phone: +420591140535

Slevový systém

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Terms of service

Terms of service

BULLET PROJECT s.r.o.
U Staré elektrárny 291/11,
710 00 Ostrava, Slezská Ostrava

The company has been registered by The County Court of Ostrava Region in section C, folder number 35070 for sales through an online store located on www.balistas.com

Company ID: 28618475
VAT number: CZ28618475

Bank account: 43-6712470227/0100, Societe Generale, bank branch Bohumín

The current Terms of Service are valid until the issuance of updated version.

 

  1. INTRODUCTION

 

    1. These Terms of Service (hereinafter “Terms”) apply to BULLET PROJECT s.r.o. (hereinafter “Seller”) based in Ostrava, U Staré Elektrárny 291/11, 710 00, identification number: 28618475, registered by the County Court of Ostrava Region in section C, folder number 35070, regulate the mutual rights and obligations of the contracting parties that are connected to or based on the Sales Contract (hereinafter “Contract”) concluded between the Seller and other natural or legal person (hereinafter “Purchaser”) via Seller’s online store. The online store is operated by the Seller through an online interface (hereinafter “Interface”) located on www.balistas.com

 

    1. Terms further regulate the rights and obligations of the contracting parties while using the Seller’s website located on www.balistas.com (hereinafter “Website”) and other related legal relations.

 

    1. Terms of Service are an essential part of the Sales Contract.

 

    1. The Seller is authorized to change or modify the reading of Terms. The former does not influence the effectiveness of rights and obligations arisen from the previous reading of Terms.

 

  1. USER ACCOUNT

 

2.1. After registering on the Website, the Purchaser may access their user interface. The Purchaser may use their user interface (hereinafter “User Account”) for placing orders. The Purchaser may also place orders straight from the Interface without registering.

 

2.2. The Purchaser is obliged to state relevant and correct information while registering or placing orders on the Website. The Purchaser is obliged to update their personal information in their User Account whenever changes occur.

 

2.3. The User Account is secured by a user name and a password. The Purchaser is prohibited from sharing the access information and they are aware of the fact that the Seller does not take any responsibility from violating the prohibition and potential misusage caused by the violation.

 

2.4. The Purchaser is not allowed to provide their User Account to a third party.

 

2.5. The Purchaser is aware of the fact that the User Account may not be accessible permanently, especially during an essential maintenance on the Seller’s or third parties’ hardware and software.

 

3. CONCLUSION OF THE CONTRACT

3.1. According to § 1732 subsection 2 of the Civil Code, all products presented on the Website serve as an informative purpose and therefore the Seller is not obliged to conclude the Contract for the presented products.

 

3.2. The list of products offered including their individual prices is stated on the Website. All the product prices include a value-added tax. The former does not restrict the Seller and he/she may conclude the Contract under individually negotiated terms.

 

3.3. The Website also contains information about expenses arising out of product packaging and shipment.

3.4. To issue an order, the Purchaser shall fill in an order form located on the Website. The order contains bellow stated information about:

  • products being ordered (the Purchaser inserts the desired products into the shopping chart also found on the Website)

  • type of payment, details about the desired type of shipment

  • information about expenses arising out of delivery (together referred to as an “Order”).

3.5. Before placing an order, the Purchaser is allowed to revise and modify the submitted order information and correct possible mistakes which might have occurred during the data entry process. The Purchaser places an order by clicking on “Place Order”. The Seller considers the submitted information accurate. The Purchaser receives an order confirmation via email right after placing their order. The confirmation shall be send on an email address (hereinafter “Email”) stated in their Account or in the Order.

3.6. The Seller is authorized to request an additional order confirmation from the Purchaser (e.g. over the telephone), depending on the order type (the amount of products ordered, total purchase price, estimated shipment expenses).

3.7. The Seller is authorized to cancel or modify the Order. The Purchaser will be informed about either of the former stated changes via email or over the telephone. A modified order shall not be completed without the Purchaser’s consent.

3.8. Contractual relationship between the Seller and the Purchaser starts once the invoice is issued and the order is executed. The Seller informs the Purchaser about the order execution via email.

3.9. The Purchaser shall be aware of the fact that the Seller is not obliged to conclude the Contract, particularly with those who have significantly violated the Contract (including Terms of Service). The Purchaser agrees with the usage of long-distance means of communication while concluding the Contract. The Purchaser covers their expenses arising from the usage of long-distance means of communication (internet connection, telephone calls).

 

4. PRICING AND PAYMENT

4.1. The Purchaser may, according to the Contract, pay for their order and shipment in the following way:

a) transfer via credit card (1,7% fee of total price)

b) cashless payment (bank transfer), the Purchaser transfers the total to the Seller’s bank account held in Tatrabanka a.s., account number: SK3211000000002945006646, SWIFT: TATRSKBX, Owner: BULLET PROJECT s.r.o., U Stare elektrarny 291/11, Ostrava 71000, Czech  (hereinafter “Seller’s Account”). Payment via bank transfer proceeds as follows: The customer places and order and chooses “Bank transfer” as the desired payment type; the customer receives an advance invoice to be paid for, the Seller will ship the order right after he/she receives the payment

 

4.2. The Purchaser is obliged to pay the purchase price and also cover all expenses arising from packaging and shipment. Unless otherwise stated, the purchase price also includes expenses arising from the shipment.

4.3. Should the Purchaser choose cash and cash on delivery payments, they must pay for their order immediately after they received it. In case of cashless payments, the payment is due within 10 days of the Contract.

4.4. For cashless payments, the Purchaser shall include the variable symbol while making the transfer. The payment is made once the Seller receives the total sum of money onto his/her bank account.

4.5. If business relations or generally binding legal regulations require, the Seller shall issue an invoice to the Purchaser. The Seller is a value-added tax payer.

 

5. WITHDRAWAL FROM THE CONTRACT

5.1. The Purchaser is aware that according to a regulation § 1837 of the Civil Code amended, (hereinafter “Civil Code”), a withdrawal from the Contract is not allowed if the products ordered were customized according to Purchaser’s requirements. A withdrawal is also not relevant for perishable products and products that are a subject to rapid obsolescence and wear out.

5.2. If not the case stated in article 5.1. or any other case disallowing the contract withdrawal, the Purchaser is allowed to withdraw from the Contract in compliance with regulation § 1829 subsection 1 of the Civil Code, within fourteen (14) days of delivery. The Purchaser shall notify the Seller about the contract withdrawal within fourteen (14) days of delivery. The notification should be sent either via mail on the address of the brick-and-stone shop stated on the Website, or via email on kaleta@zbrane-vzduchovky.cz. A withdrawal form can be found bellow, at the end of the Terms.

5.3. The contract is cancelled in case of withdrawal corresponding to article 5.2. of the Terms. The Purchaser is obliged to return the Order within 14 days from the day the withdrawal had been sent to the Seller. The products must be returned unimpaired, unworn and complete.

5.4. In case of withdrawal stated in article 5.2. of the Terms, the Seller returns the funds received from the Purchaser within fourteen (14) days of the withdrawal. The Seller is also entitled to return the funds received from The Purchaser right after they receive the returned products, or to choose another method if the Purchaser agrees so and if the method chosen will not involve additional expenses for the Purchaser. If the Purchaser withdraws from the Contract, the Seller is not obliged to return the funds before the Purchaser returns the products.

5.5. Should the returned products be damaged, worn out or partially used, the Seller is entitled to demand a compensation for damage from the Purchaser. The Seller is entitled to deduct the compensation value from the refunded purchase price.

5.6. The Seller is entitled to withdraw from the Contract at any time until the Purchaser takes delivery. If the Seller decides to do so, the Purchaser will receive their refund without any unnecessary delay via bank transfer.

5.7. If the Purchaser receives a gift along with the products ordered, the deed of gift between the Seller and the Purchaser is concluded on a resolutive condition which reads as follows: Should the Purchaser withdraw from the Contract, the deed of gift is automatically cancelled and the gift shall be returned to the Seller along with the products.

5.8. Withdrawal from the Contract for users registered as VO partners. If the VO partner does not pick up or cancels their order after it has been shipped, they will cover the shipment expenses with their next order.

 

6. SHIPPING AND DELIVERY

6.1. The Seller determines the shipment method if the Contract does not state otherwise. Should the shipment method be changed according to Purchaser’s individual requirements, the Purchaser is aware of potential risks and covers all additional expenses.

6.2. Should the Order be delivered to a specific place stated in the Contract, the Purchaser is obliged to accept the Order on delivery.

6.3. If the Purchaser requires repeated or special delivery, they are obliged to cover all expenses arising from the repeated or special delivery.

6.4. When taking delivery from the carrier, the Purchaser is obliged to check the packaging and immediately inform the carrier about possible defects. If the Purchaser discovers traces of intrusion or damage on the packaging, they may refuse to take delivery from the carrier. By signing the delivery protocol, the Purchaser confirms that their Order have met all the necessary requirements and therefore later complaints about damaged packaging will not be received.

6.5. Further rights and obligations connected with shipping are further specified in Delivery terms below.

 

7. DEFECTIVE PERFOMANCE

7.1. Rights and obligations of the parties in case of defective performance are governed by generally binding legal regulations (namely § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code).

7.2. The Seller ensures that the products ordered have no defects at the time of taking delivery. The Seller particularly ensures that at the time of taking delivery:

7.2.1. the products have all characteristics both parties negotiated. If there was no agreement, the products have all characteristics stated by the Seller or producer, or characteristics the Purchaser expects given the products’ nature and on the basis of advertisements featuring the products.

7.2.2. the products serve the purpose the Seller describes or the purpose those products usually serve,

7.2.3. the products correspond to the agreed sample or template with their quality and design, if the sample quality and design were determined

7.2.4. the products have been delivered in the right amount, size and weight,

7.2.5. the products are in compliance with legal regulations.

7.3. Regulations stated in article 7.2. of the Terms do not apply to products discounted due to a defect. Regulations stated in article 7.2. also do not apply to a normal wear and tear of the products. In case of second-hand products, the regulations do not apply to defects that correspond either to the level of usage and wear the products have by the time of taking delivery, or to the nature of the products.

7.4. Should the products show any defects in the first 6 months from taking delivery, it is automatically assumed that they had been defective at the time of taking delivery.

7.5. The Purchaser claims their rights arising from defective performance on the address of any Seller’s business premises, or on Seller’s address. If the warranty card states a serviceman other than the Seller who is located near to the Purchaser or on the Seller’s address, the Purchaser may claim their rights arising from defective performance on the serviceman’s address stated in the warranty card. The warranty claim starts the moment the claimed products are delivered to the Seller.

 

8. FURTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

8.1. The Purchaser acquires ownership upon defrayal of the total purchase price.

8.2. The Purchaser is aware of the fact that the software and other features of the Website (including product pictures) are copyrighted. The Purchaser hereby agrees not to engage in any activity that would allow them of allow third parties to interfere with or illegally use the software are other features of the Website.

8.3. The Purchaser is not authorized to use any device, software or other methods that could have a negative impact on the functioning of the Website. The Purchaser may only use the Website in a way that does not interfere with the rights of other customers and that is in compliance with Seller’s requirements.

8.4. The Seller is not bound by any codes of conduct towards the Purchaser pursuant to § 1765 subsection 2 of the Civil Code.

8.5. The Purchaser is aware of the fact that the Seller is not responsible for any Website defects caused by an unauthorized intervention of third parties or by any improper use of the Website.

8.6. The Seller is authorized for sale on the basis of trade license. Trade control is carried by the local trade licensing office. Personal data protection is carried by the Office of Personal Data Protection. Czech Trade Inspection Authority supervises within the specified range the observance of regulation number 634/1992 Col., consumer protection, amended.

8.7. The Purchaser hereby accepts the risk of circumstance change pursuant to § 1765 subsection 2 of the Civil Code.

 

9. PERSONAL DATA PROTECTION AND ELECTRONIC COMMERCIAL COMMUNICATIONS

9.1. Protection of Purchaser’s personal data is governed by regulation number 101/2000 Col., personal data protection, amended.

9.2. The Purchaser agrees with processing of the following personal data: first name and surname, address, identification number, tax identification number, email address, telephone number, and other data that the Purchaser provides to the Seller (hereinafter “Personal Data”).

9.3. The Purchaser agrees that the Seller uses their personal data for implementation of rights and obligation arising from the Contract and for business communication.

9.4. The Purchaser is aware of the fact that they are obliged to state correct and relevant personal information (when registering, in their personal account, when placing and order through the Website) and that they are obliged to inform the Seller about any changes without an unnecessary delay.

9.5. The Seller is entitled to authorize a third party, a processor, for personal data processing. Purchaser’s personal data will only be provided to employees that are in charge of delivery and not to any other third parties unless the Purchaser agrees so.

9.6. Personal data are processed for an indefinite period of time. Personal data are processed either automatically in an electronic form or manually in a paper form.

9.7. The Purchaser agrees that the data provided is accurate. The Purchaser also agrees they have provided their personal data voluntarily. The Purchaser is aware that they may withdraw from data processing agreement by sending an announcement to the Seller.

9.8. Should the Purchaser assume that the Seller or the processor (article 9.5) are using the Purchaser’s data in breach of personal life and privacy protection or illegally, especially should the data be inaccurate with regard to the purpose of processing, the Purchaser is allowed to:

  • demand an explanation,

 

  • demand that the Seller or the processor fix the consequent state. Especially by blocking, editing, adding or removing personal data. Should the Purchaser’s demand be legitimate according to the preceding sentence, the Seller or the processor immediately fixes the defective state. Should the Seller of the processor refuse to fix the state, the Purchaser is entitled to contact the Office of Personal Data Protection. The preceding regulation prevent the Purchaser from contacting the Office of Personal Data Protection directly.

9.9. Should the Purchaser ask for information about personal data processing, the Seller is obliged to provide the information required. The Seller is entitled to demand an adequate compensation which does not exceed the expenses necessary for providing the information.

9.10. The Purchaser agrees to receive information related to products, services or the company via email. The Purchaser also agrees to receive email commercial communication sent by the Seller.

 

10. COMMERCIAL MESSAGES AND COOKIES POLICY

10.1. The Purchaser agrees to receive information related to products, services or the company via email or SMS. The Purchaser also agrees to receive email commercial communication sent by the Seller.

10.2. The Purchaser agrees with saving cookies onto his personal computer. If it is possible to complete the order and all the Contract requirements without saving cookies, the Purchaser may cancel saving cookies anytime.

 

11. DELIVERY

11.1. If not agreed otherwise, all business correspondence related to the Contract must be sent to the other contracting party in a written form, either via email, in person or via chosen postal service (according to the type of sender). The Purchaser receives all email correspondence onto an email address they stated in their user account.

11.2. The message has been delivered:

  • for email communication - upon its delivery into the inbox; message integrity may be ensured by a relevant certificate,

  • for in person delivery or via postal service – upon taking delivery

  • for in person delivery or via postal service – also upon the Purchaser’s (or another authorized person’s) refusal to take the delivery

  • for postal service – after ten (10) days upon stowing the parcel and sending a pick-up notice to the Purchaser, if the stowing occurred and if the Purchaser had not learned about the notification

 

12. FINAL PROVISIONS

12.1. The Seller is authorized for sale on the basis of trade license and their activity is limited to sale only. Trade control is carried by the local Trade Licensing Office.

12.2. If any regulations in the Terms are invalid or ineffective, or become invalid or ineffective, they will be replaced. The meaning of new regulations should be as close as possible to the original one.

12.3. Should the relationship based on the Contract contain an international (foreign) component, the contracting parties agree to follow Czech regulations. The former does not interfere with consumer’s rights arising from generally binding regulations.

12.4. The Seller archives the Contract along with the Terms in an electronic form that can be found on the Website.

 

12.4. SELLER’S CONTACT INFORMATION

BULLET PROJECT s.r.o.
U Staré elektrárny 291/11,
710 00 Ostrava, Slezská Ostrava

12.5. SELLER’S DELIVERY ADDRESS

BULLET PROJECT s.r.o.
Štefánikova 818,
735 81 Bohumín

email: dengl@zbrane-vzduchovky.cz

 

Ostrava, 1/1/14

 

WITHDRAWAL SAMPLE FORM:

 

Contract termination letter

Addressee:

BULLET PROJECT s.r.o.
U Staré elektrárny 291/11,
710 00 Ostrava, Slezská Ostrava

I hereby decide to terminate the current contract concluded with your company.

 

Receipt number of the Contract:

 

The items stated in the Contract:

 

Date of order:

 

Date of delivery:

 

Name of the Purchaser/ Purchasers:

 

Address of the Purchaser/ Purchasers:

 

Bank account number:

 

Date:



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